TPAs in Health Insurance: At a Glance
As discussed above, during of any medical emergency, you just need to take care of your ill family member or friend, and the rest shall be taken care of by your TPA. All in all, TPAs look after the payment of your hospital bills and claims made with respect to them in the future. This is the basic function of a TPA; however, read on to know more about TPAs.
Cancellation of TPAs in Health Insurance
A TPA does not have a say in being appointed or dismissed as your TPA; it’s something that your insurance provider decides. All the insurance takers need to assimilate this information because if in case you encounter any issues regarding the health insurance claim settlement then you need to visit or contact your insurer and not your TPA. However, you need to note that if there is an issue with the process of claim, then the TPA shall look after it.
Service Related Issues:
In case of service related issues, you need to contact your insurance provider instead of your TPA. For instance, if the TPA is taking more than two days for processing your claim even after completion of documentation process from your end, then you need to contact your insurer.
Insurance companies are responsible for communication all the changes, with respect to TPAs, to its customer. And the TPAs must provide a full-fledged customer support and answer the queries of the policy-owners. TPAs must deliver a complete guide to all the insurers individually; that renders all the information about providing complete support and assistance.
TPAs do not Charge for the Services they Provide.
In case of Cashless Claim Facility, the hospital coordinates with the TPA in order to seek authorization. To seek a cashless claim, you just need to carry the valid policy proofs along with an identity proof to the hospital. However, you must know that there are few scenarios mentioned below when the hospital does not support cashless treatment:
Missing or incomplete details of hospitalization
Diseases not covered under the policy
Thus, this facility saves you from paying your hospitalization bills at the time of discharge and thus, helps you get a hassle-free treatment. Additionally, the TPAs also offer you a referral to ambulance, surgeons and specialists.
When you buy a health policy, your insurer provides you with a kit containing a Guide Book and a List of Network Hospitals. Moreover, you can also get to know about the TPA’s from their official website.
The waiting period under any health insurance policy is about 30 days, meaning, any disease happening or being diagnosed in that period shall not covered under the policy. However, any accident that takes place in the initial 30 days of the policy shall be covered.
Another benefit of having a TPA as the first point of your contact is that it allows you to switch to another hospital during any ongoing treatment, if the need arises. However, this shift shall be scrutinized by the TPA on the basis of the scenario and as per the terms and conditions of the policy.
In case you fail to provide the complete information in the hospitalization form or you are not sure about the history of the disease, then you would not be able to avail the cashless facility. In such cases the TPA would not be able to help you and you would have to go through the usual claim process eben in a network hospital.
In order to leverage cashless facility, you need to visit any of the network hospitals that fall under the network group of your insurer. If you wish to be referred to a network hospital, then you must present the following documents to your. On the basis of these documents the TPA can issue him/her preadmission authorization for a cashless facility.
An original prescription from the doctor, comprising of a detailed description of the symptoms of the disease, as diagnosed, on the letterhead of an authorized medical practitioner.
Hospitalization form in the as mentioned by the insurer.
Details of the old policy, if the TPA does not have a copy of it.
Opting for a cashless facility totally depends on your discretion and is not a compulsory facility. So you can either choose a cashless facility or opt for a reimbursement. However, looking at the advantages offered by cashless claims it is advised to go for it; especially, if your hospital falls under the group of network hospital. Doing so will generate a financial support as you would not need to pay your heavy medical bills and the same funds could then be used to tackle the post-hospitalization expenses.
Benefits of a Health Card
One of the most apparent benefits of using a health card is that it allows the insured and his/her family members to avail medical facility from any of the network hospitals, under your TPA, without having to pay your medical bills and later on run around to get your claims settled.
To sum it up, you must always be prepared in advance so as to tackle with any of the adverse situations that may arise in life; and seeking a TPA’s support is one such step that empowers a policyholder to overcome a haphazard situation.
You may also like to Read: Tax Benefits on Health Insurance